Bantuan / Help

How do I add an order that came by WhatsApp?

Open Quick Order on your Home page (or Orders, then New order). Read the customer's message and type the items as a short list, number first, for example: 2 kek batik, 1 chicken pie. Separate items with a comma or a new line.

Tap Parse order. Waktoo matches each line to the name or nickname of your products. A line it cannot match is marked unmatched and you type its price yourself. If a name fits more than one product, you pick one. Then fill in the customer's name, phone number and date, set the delivery fee (0 means pickup), and tap Confirm order.

Tip: a full chat sentence like “hi kak, nak order dua kek batik” will not work. Waktoo only reads a number (digits) at the start of each line, so write 2 kek batik. Tambah produk dulu in Products, or nothing will match.

Can Waktoo read my WhatsApp chats directly?

No. Waktoo is not connected to your WhatsApp and cannot see your chats or your messages. Anda yang kawal apa yang masuk.

There are two ways. One: copy the items from the chat and type them into Quick Order, one item per line. Two: send buyers your shop link, so they choose their own items and the order lands in Pending for you to Accept.

How do I send my shop to buyers?

Open Dashboard or Orders and tap Send my shop to buyers. WhatsApp opens with a ready message and your shop link, and you choose who to send it to. There is also a Copy link button.

Your link is waktoo.co/ plus a short name you choose (letters, numbers and hyphens, 3 to 30 characters). Set it in My businesses: open your business and fill in the short name. Until you set one, your link is a longer waktoo.co/c/ address, which also works.

Buyers pick their items, choose Pickup or Delivery and send. The order shows in Orders under Pending, where you Accept or Decline it. Letak nombor WhatsApp anda in your business details so the buyer's WhatsApp message goes to you.

How do I send a receipt to a customer?

Open the order in Orders. Find Shareable receipt link, copy it and paste it into your WhatsApp chat with the customer. Anyone who has the link can see the receipt, so send it only to your customer.

A receipt is made when an order is confirmed. Orders from Quick Order are confirmed straight away; orders from your shop link are confirmed when you Accept them.

The receipt shows the items, delivery fee and total. It does not show the customer's name, phone or address. If you upload a payment QR picture in your business details, the receipt shows Scan to pay; once you mark the order as paid, it shows a PAID stamp instead.

How do I record my expenses?

Go to Expenses and tap Add expense. Fill in what it was for, the amount and the date. You can also mark it Business or Personal, add a supplier, and attach a picture of the receipt. Those three are optional.

Your expenses show in the Expenses list, and the Dashboard summarises them. You cannot edit or delete an expense after saving it yet. If you do not see Expenses in the menu, switch it on in your business details.

Can I run more than one business?

Yes. Open My businesses and tap Add business. Each business has its own products, orders, expenses and shop link. Tukar bisnes using the dropdown at the top of the page, or the Switch button in My businesses.

How do I make a promo poster?

Open Promotional poster from your Home page. Pick up to 6 products to feature. For any of them you can add a promo price, which shows the old price crossed out with a Save badge. Choose the shape (4:5 or 9:16), check the preview, then tap Download PNG and share the picture on WhatsApp or Instagram.

If you have added your WhatsApp number in your business details, the poster shows it at the bottom. Tambah produk dulu in Products if the list is empty.

How do I contact support?

Tap the WhatsApp button at the bottom of this page, or Chat with us on WhatsApp at the bottom of any page when you are signed in. Tell us your business name and what you were trying to do. A screenshot helps. Kami sedia membantu.